Shipping policy

We aim to deliver your order quickly, safely, and with minimal hassle.

Delivery Times

  • Standard delivery times are provided at checkout
  • These are estimates only, not guaranteed

We will keep you updated with tracking where available.

Delivery Requirements

To ensure successful delivery, you must:

  • Provide accurate delivery details
  • Ensure access is safe and suitable
  • Be available to receive the delivery where required

Large Item Deliveries

For larger products (e.g. scooters, wheelchairs):

  • Delivery may be kerbside unless otherwise stated
  • You may need assistance to move the item into your property

Failed Deliveries

If delivery cannot be completed due to:

  • Customer not being available
  • Inaccessible property
  • Incorrect address details
  • Unsafe delivery conditions

We reserve the right to:

  • Charge re-delivery fees
  • Deduct delivery and return costs from any refund
  • Cancel the order where necessary

Refused Deliveries

If you refuse delivery:

  • Return and handling costs will be deducted from your refund
  • Collection charges may apply for large items

Delivery Damage

Please inspect your item upon delivery.

If there are any issues:

  • Notify us as soon as possible
  • Provide photos where possible

Remote Areas

Additional charges may apply for:

  • Highlands
  • Islands
  • Remote UK locations

We will confirm any additional costs before dispatch.

Risk & Ownership

  • Responsibility for the item passes to you upon delivery

Need Help?

Email: support@mobilitylife.co.uk