VAT Relief Policy

Who Qualifies for VAT Relief?

You may be eligible for VAT relief if you have a long-term illness or disability.

For VAT purposes, you qualify if:

  • You have a physical or mental impairment that has a long-term and substantial impact on your ability to carry out everyday activities 

  • You have a condition recognised by the medical profession as a chronic illness (such as diabetes) 

  • You are terminally ill 

Please note:

  • Being elderly alone does not qualify for VAT relief 

  • Temporary conditions (such as broken bones or short-term injuries) are not eligible 

  • You do not need to make the purchase yourself - a family member, partner, or carer can place the order on your behalf 

 

 

What Products Qualify?

VAT relief typically applies to products that are:

  • Specifically designed for individuals with disabilities or long-term health conditions 

  • Intended for personal or domestic use only 

This means the item must be for private use, not for business or commercial purposes.

 

 

How to Claim VAT Relief

  1. Add your chosen products to your basket and proceed to checkout

  2. Enter your contact and delivery details 

  3. Complete your purchase and select the VAT Relief option at checkout 

  4. Following your order, you will receive a VAT Relief Declaration form via email to verify your eligibility for VAT exemption.

  5. Complete and return the declaration as instructed in the email.

We’ve made the process simple so you can complete your order without delays.

Important:
If a valid VAT Relief Declaration is not received, or if you are found to be ineligible, Mobility Life reserves the right to issue a separate invoice for the VAT amount.

 

 

VAT Relief for Charities

Registered charities may also be eligible for VAT relief.

Charities should follow the same process as individual customers above:

  • Complete your purchase at checkout 

  • Follow the instructions in your confirmation email to submit your VAT Relief Declaration 

  • Provide your registered charity number on the declaration form 

 

 

Telephone Orders

If you would prefer to place your order over the phone, our team can assist you with the VAT relief process.

Call us on 01732 651 224, and we’ll guide you through each step.

 

 

Important Information

  • By claiming VAT relief, you confirm that the information provided is true and accurate 

  • We are required to collect and retain your declaration to comply with HMRC regulations 

  • Incorrect or fraudulent claims may result in penalties from HMRC 

 

 

Need Help?

If you are unsure whether you qualify, we recommend contacting HMRC or visiting their website for further guidance.

Alternatively, our team is always happy to help - please get in touch and we’ll be glad to assist.