VAT Relief Policy

Who Qualifies for VAT Relief?

You may be eligible for VAT relief if you have a long-term illness or disability.

For VAT purposes, you qualify if:

  • You have a physical or mental impairment that has a long-term and substantial impact on your ability to carry out everyday activities 

  • You have a condition recognised by the medical profession as a chronic illness (such as diabetes) 

  • You are terminally ill 

Please note:

  • Being elderly alone does not qualify for VAT relief 

  • Temporary conditions (such as broken bones or short-term injuries) are not eligible 

  • You do not need to make the purchase yourself - a family member, partner, or carer can place the order on your behalf 

 

 

What Products Qualify?

VAT relief typically applies to products that are:

  • Specifically designed for individuals with disabilities or long-term health conditions 

  • Intended for personal or domestic use only 

This means the item must be for private use, not for business or commercial purposes.

 

 

How to Claim VAT Relief

 

Add your chosen products to your basket and proceed to checkout

Once you have added your chosen products to the basket and proceed to checkout, you will be presented with a VAT Relief Declaration form.

If you qualify for VAT relief, select the appropriate option and choose the relevant long-term illness or disability for yourself or the person you are purchasing on behalf of. If the condition is not listed, select "Other" and enter the details manually.

Charities are also exempt from VAT—simply select the Charity option and enter your charity registration number to have VAT removed from the order.

Once completed, continue through checkout and complete your purchase. Any eligible VAT relief will be applied automatically to your order.

Please note: If you select "No" to the VAT Relief Declaration, an invoice for the outstanding VAT amount will be emailed to you once your order has been processed and must be paid before the order can be dispatched.

Prefer to order by phone? Our team can complete the VAT Relief Declaration with you during the call and process your order on your behalf.

 

VAT Relief for Charities

Registered charities may also be eligible for VAT relief.

Add your chosen products to your basket and proceed to checkout

Once you have added your chosen products to the basket and proceed to checkout, you will be presented with a VAT Relief Declaration form.

Select the Charity option and enter your registered charity number. Once completed, continue through checkout and complete your purchase. Any eligible VAT relief will be applied automatically to your order.

Please note: If you select "No" to the VAT Relief Declaration, an invoice for the outstanding VAT amount will be emailed to you once your order has been processed and must be paid before the order can be dispatched.

Prefer to order by phone? Our team can complete the VAT Relief Declaration with you during the call and process your order on your behalf.

 

Telephone Orders

If you would prefer to place your order over the phone, our team can assist you with the VAT relief process.

Call us on 01732 651 224, and we’ll guide you through each step.

 

 

Important Information

  • By claiming VAT relief, you confirm that the information provided is true and accurate 

  • We are required to collect and retain your declaration to comply with HMRC regulations 

  • Incorrect or fraudulent claims may result in penalties from HMRC 

 

 

Need Help?

If you are unsure whether you qualify, we recommend contacting HMRC or visiting their website for further guidance.

Alternatively, our team is always happy to help - please get in touch and we’ll be glad to assist.