Warranty Policy

All Mobility Life products are designed for reliability and everyday use. For peace of mind, we include a 12-month warranty.

What’s Covered

Our warranty covers manufacturing defects, including:

  • Electrical components (motors, controllers, wiring)
  • Structural components (frame, chassis)
  • Labour and parts required for approved repairs

What’s Not Covered

The warranty does not cover:

  • Normal wear and tear (tyres, upholstery, grips)
  • Cosmetic damage
  • Battery performance reduction over time
  • Damage caused by:
    • Accidents or impact
    • Misuse or unsafe operation
    • Exceeding weight limits
    • Water exposure
    • Lack of maintenance
    • Unauthorised repairs or modifications

Battery Disclaimer

Batteries are consumable items. Gradual reduction in capacity is normal and not considered a fault.

Maintenance Requirements

To keep your warranty valid, basic maintenance should be carried out:

  • Check bolts and fasteners regularly
  • Inspect frame and moving parts
  • Check tyres and wheels

Failure to maintain the product may void warranty claims.

How to Make a Warranty Claim

Please contact:
📧 support@mobilitylife.co.uk

Include:

  • Order number
  • Description of the issue
  • Photos or videos

We may attempt remote diagnostics first.

Repairs & Collection

  • If a fault is confirmed, repairs or replacements will be arranged
  • Collection may be free where a defect is confirmed

If inspection is required:

  • A refundable collection fee may apply

If no fault is found or issue is not covered:

  • Return shipping may be chargeable

Repair Turnaround

Repair times may vary depending on:

  • Parts availability
  • Nature of the issue

We will keep you updated throughout.

Customer-Owned Products

All items remain the property of the customer.
We will store items safely while awaiting return arrangements.

Need Help?

Email: support@mobilitylife.co.uk